Pooja Bansal is an Assistant Vice President at Barclays US focusing on Credit card business. In this role, she advises the service priorities and service level agreements to the technology teams and highlights service risks to the business or service consumer in the areas of Fraud Strategy and Operations. In addition, Pooja supports the continuous service improvement actions using best practices and frameworks like ITIL for the better management of business risks and service disruptions. Before joining Barclays, she worked as an IT Consultant at SEI Investment Company for over seven years. During her tenure at SEI, Pooja served as an active member of SEI women’s network, where she ran several initiatives to promote women into technology and leadership roles and organizes various knowledge enrichment programs. Pooja has a B.Tech in Information Technology from Kurukshetra University, India and currently pursuing an M.B.A. from The Wharton School, University of Pennsylvania. She enjoys spending time with her son, Anay (5), as well as traveling with her family.
Co-Presenter: Digital Transformation…What’s In It for the Customer?
Redefining the customers’ journey to ensure the success of your transformation.